Personal data

Data processed in the exercise of credit protection activity Pursuant to art. 5 of EU Regulation 2016/679 (GDPR) and subsequent amendments, as well as art. 13 of Legislative Decree 30 June 2003, no. 196 (Personal Data Protection Code), we inform you that all personal data processed during the activities carried out by Axactor Italy Servicing S.r.l., such as reminders, recovery and regularization of payments and activities related to credit protection activity, have been provided to our company by the Data Controller at the time of assignment of the assignment according to the information and consent collected by the Data Controller himself or by the interested party. Any additional data (new or different landline or mobile telephone numbers, email addresses, new domicile, new residence and any other data that may be necessary), provided by you directly to our operators or obtained from a public source (for example via the Internet) or, again, obtained through public or private databases, are processed during the activity of solicitation, recovery and regularization of payments by our company for the purposes strictly necessary and connected to the fulfillment of the individual mandate received and to fulfill any legal obligations provided for debt collection agencies, in any case always in compliance with the legislation in force on privacy, pursuant to EU Regulation 2016/679 and subsequent amendments, of Legislative Decree. 196 of 2003 and in compliance with the provision of the Guarantor for the protection of Personal Data of 2005 "Lawfulness, correctness and relevance in debt collection activities" as well as the "Code of conduct for credit management and protection processes" signed by UNIREC (the "UNIREC Code"), to which Axactor Italy Servicing S.r.l. adheres, drawn up pursuant to the provisions of art. 27 bis of the Consumer Code, as well as, by virtue of the credit protection activity carried out by C.R. Service S.r.l., in compliance with Circular no. 557/PAS/6909/12015(1) of the Ministry of the Interior - Department of Public Security. For these purposes, the processing of any additional data provided by you or obtainable as described above, may be necessary, as without them we would not be able to provide the service requested by our customers due to their legitimate interest. Please be advised that the Company does not carry out any processing of personal data of minors. With regard to the recording of telephone conversations, the processing is aimed at protecting the company assets from any damage that may arise in the event of disputes regarding telephone contacts; preparing a tool to allow the improvement of the professional skills of the staff; allowing the legal department of the Companies to respond promptly to requests from the Judicial Authority; checking the quality of the service provided. At the end of the assignment received, your confidential data is retained exclusively to allow our company to correctly fulfill legal obligations and to be able to report, where necessary, on the activity carried out. In any case, once the assignment has ended, the data is removed from the availability of the assignees, who are not permitted any further consultation, except in cases of specific request for access by the Judicial Authority.

In order to pursue the purposes described, the company needs to communicate personal data to third parties belonging to the following categories:

  • customers/clients;
  • jointly liable parties, guarantors and third party payers;
  • parties providing services for the management of the company's information system and telecommunications networks (including mailing services);
  • parties carrying out transmission, enveloping, transport and sorting of communications with the interested party;
  • parties providing commercial information;
  • parties managing debt collection or providing professional tax, legal and judicial consultancy and assistance services;
  • any public authorities requesting it or to whom information needs to be communicated in compliance with specific legal obligations;
  • parties carrying out control, auditing and certification tasks for the activities carried out by the company.

The parties belonging to the categories listed above operate in complete autonomy as separate data controllers, or as Data Processors appointed for this purpose by the company. Personal data may also be known, in relation to the performance of the assigned tasks, by the company's personnel, including interns, temporary workers, consultants, employees of companies external to the company, however connected, controlled or controlling, all specifically appointed as subjects Authorized to process. In any case, any dissemination of your data is excluded.

Security and confidentiality of the data processed

All personal data will be processed by always adopting suitable measures to guarantee the security and confidentiality of the data. The data will be processed in paper form and/or by electronic and/or telematic tools and, in any case, according to the methods and with the tools suitable to guarantee the security and confidentiality of the data, in compliance with the provisions of the current legislation. In particular, all technical, IT, organizational, logistical and procedural security measures will be adopted so that the minimum level of data protection required by law is guaranteed, allowing access only to persons authorized to process by the Data Controller or the Managers designated by the Data Controller.

Rights of interested parties

At any time you may exercise your rights under Articles 15 et seq. of EU Regulation 2016/679 and subsequent amendments, as well as Article 7 of Legislative Decree 196/03, including:

– the right to access your data: at any time you may request a copy of all the data that the owner has provided us with and any that we may have collected about you during the tracking phase, or, again, that you have provided us directly over time: by way of example but not limited to, your personal data, your telephone and e-mail contact details, the history of your commitments that we have managed during the credit protection, reminder and telephone and home recovery phases;

– the right to portability of your data: you may ask us to transmit your personal data to another data controller, indicating which data you wish to transfer and to whom we should send them. We will extract them in a standard and widely used technical format and will send it to the subjects indicated by you, giving you confirmation of the outcome of the operation;

– the right to request the integration, updating, rectification or deletion of the data processed and of which Axactor Italy Servicing S.r.l. is the Data Controller;

– the right to transform your data into anonymous form for the data of which Axactor Italy Servicing S.r.l. is the Data Controller;

– the possibility of filing a complaint with the Authority for the protection of personal data and/or of taking legal action. To exercise your rights, fill out the form at the bottom of this page, or use the contacts in the following point "Data Protection Officer (DPO, "Data Protection Officer") and contacts".

Transfer of data abroad

At present, the transfer of data processed by Axactor Italy Servicing S.r.l. outside the European Economic Area is not envisaged. However, if for technical, organizational and production needs of the company it becomes necessary to use infrastructures, third parties or IT and cloud services located outside the European Economic Area, the processing will be carried out in compliance with the provisions of EU Regulation 2016/679, as provided for in Title V. All forms of protection for data protection will be adopted, evaluating the transfer on the basis of the adequacy of third countries as recommended by the European Commission, the guarantees expressed by the third party identified pursuant to art. 46 of the GDPR and the adoption of specific Corporate Binding Rules.

Data Protection Officer (DPO) and contacts

In compliance with the provisions of art. 37 et seq., Axactor Italy Servicing S.r.l. has decided to appoint a Data Protection Officer (or DPO, "Data Protection Officer") in order to guarantee the protection of the data processed and the correct application of the provisions of EU Regulation 2016/679 and subsequent amendments; the DPO appointed by the company Axactor Italy Servicing S.r.l. can be contacted, for needs related to the processing methods implemented by Axactor Italy Servicing S.r.l., at the e-mail address dpo.ita@axactor.com Furthermore, for any request relating to data processing, it will be possible to contact us at the Certified Email address privacy@pec.axactoritalyservicing.com or, finally, via the form at the bottom of this page. This Privacy Policy is updated to 20/11/2024.