Annual report

2023

We are passionate, proactive and act with integrity

Axactor Annual report 2023

Axactor Annual report 2023

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Axactor at a glance

Axactor is a European based company, investing in non-performing loan portfolios and offering services within debt collection. Axactor believes that the debt management and collection business fulfill an important role in society. The purpose is all about helping people and society to a better future. The company’s continuous focus on innovations, digital and state-of-the-art solutions for managing non-performing loans, together with cost leadership and extensive industry knowledge, has placed Axactor as one of the main players in the European debt-collection industry. Axactor’s vision is to be the industry benchmark.

Passion

We are passionate about everything we do

Trust

We act with integrity, create trust, and build long-term relationships

Proactive

We are proactively looking for things to improve

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Axactor at a glance

This is Axactor | Axactor at a glance

To deliver on the financial targets Axactor has a holistic approach to where we want to be and how to get there

Axactor’s strategy consists of three levers. Each lever is supported by three KPIs which are outlined below.

Growth to continue to harvest economies of scale and strengthen the market position. Furthermore, Axactor has been able to secure more attractive prices during recent years which makes growth accretive. To monitor the development the Group is closely monitoring three KPIs: 1) Development in 3PC contribution margin, 2) Gross IRR on new NPL portfolios and 3) NPL investment level Cost leadership is the competitive advantage of Axactor. The Group was incepted to disrupt the industry on cost-to-collect and is believed to possess a position as industry leading today. This has been possible through starting with “clean sheets” and investing in cloud based unified IT-infrastructure, optimized processes

and a strong cost culture. To excel further Axactor is currently investing extensively in data-driven valuation and operation. To monitor the development the Group is closely monitoring three KPIs: 1) NPL cost-to-collect, 2) Employee satisfaction and 3) Debtor treatment score Bank & finance is the core industry for Axactor. The claims are perfectly suited for the operational set-up of Axactor and the Group invests significantly in competence and processes to be the best partner for the Bank & finance industry. To monitor the development the Group is closely monitoring three KPIs: 1) Benchmark performance, 2) ESG rating and 3) Customer survey score

Values

Passion | Trust | Proactive

Strategy

Purpose

Growth

Cost leadership

Bank & finance

“Helping people and society to a better future”

“Industry benchmark”

Vision

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Strategy and financial targets

This is Axactor | Strategy and financial targets

Letter from the CEO

Steady through the storm

In 2021 we were hoping for a brighter future, and during 2022 the sky started to clear up. Unfortunately, the worsened macroeconomic climate made 2023 a more challenging year than we had hoped for. Still, we have many positives to bring with us. Our operations have never been more efficient and the Axactor employees show a remarkable ability to remain focused and keep their composure. Even with a modest investment level the average profitability of our whole NPL stock improved by 5%. Our return on equity is maintained at almost the same level as in 2022 despite seeing financial expenses increase by more than 40%. And finally, 2023 marks the end of our challenging REO investments, with no remaining book values going into 2024.

Maintaining our competitive advantage

Our greatest competitive advantage has always been our industry- leading cost position. I am proud to see that the whole Axactor organization is working hard to maintain this stance. During 2023 we have worked relentlessly to further streamline our organization. Through increased cross-border cooperation, we will utilize our resources and competence in the best way possible. We continue to make good use of business intelligence and machine learning tools to become even more data driven, and to increase the success rate of our collection strategies. An artificial intelligence assisted approach to collection actions will also reduce the

pressure on debtors that are in a difficult situation where they are not able to make any payments. Furthermore, it will free up time for our dedicated employees that can be spent on solving the more delicate and challenging claims.

Refinancing completed

Despite seeing high volatility in the capital markets during 2023, we managed to refinance both our bank facility and one of our two outstanding bond loans. I am very pleased that as we enter 2024, we have no loan maturities until June 2026. This allows us more room to focus on further improving our operations and evaluating potential new investments.

Tough decisions required

We have all felt the impact of increased inflation and interest rates during 2023. It impacts us in everyday decisions and in how we prioritize our disposable income. This does not only apply for individuals, but also for us as a company. More than ever, it is vital for Axactor to focus all our resources where we expect to achieve the best return. A natural consequence has been to go through our entire operation to identify potential contracts not contributing sufficiently to our profits. One of the conclusions from this work is the decision to close down our 3PC operations in both Finland and

Sweden. It pains me personally to see valuable and hard-working employees being let go, but for the company it is unfortunately an absolutely necessary action to remain competitive and profitable.

Like Axactor, our debtors are adversely affected by the increased inflation and funding cost. We see a clear trend in Germany and in the Nordic countries of reduced number of large settlements, and debtors opting for longer payment plans with lower installments. We also see governments imposing payment deferrals and increased reservation amounts in good faith, but these are not always catering to the best long-term interest of the debtors. These actions do not necessarily hurt our lifetime return but they do cause cash flow delays.

We are a great place to work!

We ran the Great Place To Work employee satisfaction survey for the third year in a row in 2023, with increasingly good results. We have spent a lot of time focusing on the feedback from the surveys, and 2023 was the year we finally managed to get certified as a great place to work in all countries of operation. Spain passed the certification threshold for the first time, while all five remaining countries maintained their certifications we are now a fully certified Great Place To Work.

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Letter from the CEO

This is Axactor | Letter from the CEO

We have good reason to be satisfied with the certification, but we will not stop here. We notice that there is still room for improvement and we will continue our efforts to make Axactor an even better place to work. After all, employees who enjoy their workplace perform better.

Stronger together

Looking ahead, we will continue to build on the positives from 2023. We will further improve our efficiency and increase the profitability of our NPL portfolios, as well as continue to support our employees in helping debtors back to creditworthiness. Recent years have taught us that it is hard to predict the future. The macroeconomic picture does not look great for 2024, but we do see signs of the tide turning in terms of market opportunities. When it does, our machine is ready to embrace the opportunity.

Our operations have never been more efficient and the Axactor employees show a remarkable ability to remain focused and keep their composure

Johnny Tsolis, CEO

I would like to take this opportunity to reiterate our continued commitment to the UN Global Compact initiative. We present our third “Communication of progress” incorporated into our Sustainability rep ort .

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Letter from the CEO

This is Axactor | Letter from the CEO

Key events 2023

2023

2024

Terje Mjøs elected as Chair of the Board

ACR04 bond placement (NOK 2,300m)

NPS score: 62 Customer Satisfaction survey

Renewal of revolving credit facility

ISO 27001 certified in Spain

3PC business in Finland and Sweden closed-down

Traffic control functions centralized for the Nordic countries

Machine learning based valuation models launched

Great Place To Work certified in all countries

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Key events 2023

This is Axactor | Key events 2023

Maintained stability through difficult macroeconomic conditions, with return on equity for continuing operations of 8% (10%), and total earnings per share of EUR 0.102 (0.122)

Cementing Axactor’s position as the industry leader in terms of NPL cost-to-collect, landing at 37% for the year (39%)

Lifted average gross IRR on the total NPL portfolio to 18% (17%), through accretive NPL investments of EUR 116 million (288)

EBITDA margin improved to 51% through cost efficiency and higher portfolio profitability (50%)

Refinanced the RCF agreement at satisfactory terms and successfully placed a NOK 2,300 million bond loan to refinance the ACR02 bond loan. Per the end of 2023, Axactor has no loan maturities until June 2026

Continued high customer satisfaction with increased score to 8.8/10 (8.5/10) and upheld net promoter score of 62 (62)

Fully certified as a Great Place To Work across all countries of operation, with improved overall results from 2022

Human resources development KPIs show improved gender balance at managerial level, and an overall reduction in pay-gap between genders, while sick-leaves remain at an acceptable level despite reorganization initiatives carried out in 2023

Increased use of machine learning to both boost efficiency within operations and to improve portfolio valuation

Thorough review of all 3PC contracts aiming to renegotiate or cancel contracts with insufficient profitability. As a result, the 3PC operations in Finland and Sweden were closed towards the end of 2023. To maintain scale benefits, increased utilization of shared resources across the Nordic countries and Group has been implemented

Highlights of the year

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Highlights of the year

This is Axactor | Highlights of the year

Key figures

Key figures presented are for continuing operations unless otherwise stated. Comparative information has been re-presented to show continuing operations only, see note 32 for more information on discontinued operations. Key figures that cannot be directly found in the Group’s consolidated statements are reconciled in the APM tab les .

EUR million

2023

2022

Gross revenue

344

337

Total income

257

240

EBITDA

132

119

Cash EBITDA from continuing operations

221

218

Net profit/(loss) after tax from continuing operations

34

41

EBITDA margin

51%

50%

Return on equity to shareholders‌ 1

7%

9%

Return on equity, continuing operations

8%

10%

Equity ratio

29%

29%

Acquired NPL portfolios

116

288

Book value of NPL portfolios

1,265

1,253

Estimated remaining collections (ERC)

2,620

2,545

Number of employees (FTEs)

1,255

1,301

Price per share, last day of period (NOK)

5.08

5.88

Market capitalization (NOK million)

1,535

1,777

1 Return on equity to shareholders includes continuing and discontinued operations

Gross revenue

EUR million

344

2% y/y

ERC, NPL

EUR million

2,620 3% y/y

Return on equity

8%

continuing operations

EBITDA

EUR million

132 51% margin

Cash EBITDA

EUR million

221 1% y/y

Equity ratio

29%

Axactor Annual report 2023

Axactor Annual report 2023

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This is Axactor

This is Axactor | Key figures

This is Axactor | Key figures

Sustainability report 2023

Axactor’s purpose is to help people and companies to a better future, not only by ensuring they get paid, but also by being an aid to the companies and people with financial difficulties, offering sustainable solutions enabling further investments and economic growth. Axactor recognizes that business has a role to play in solving social challenges through responsible investments, by supporting and developing the skills of the employees, and by offering innovative products that cater to customers’ needs. This combined with faster payments and respectful treatment of debtors, brings down outstanding credits, secures a stronger financial market, and increases quality of life for many people in financial difficulties.

Axactor Annual report 2023

Axactor Annual report 2023

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Sustainability

Sustainability | Introduction and highlights

Sustainability | Introduction and highlights

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